Effective Date: 09-11-2023

Welcome to Goyal Motor Stores! We strive to provide you with the best car detailing products and services. Please read our Cancellation and Refund Policy carefully for information on returning or exchanging products.

Return and Exchange Policy

1. No Return Policy: We do not offer a standard return policy. Due to the nature of our products, which include car detailing items like dust cloths, vacuum cleaners, and other accessories, we cannot accept returns.

2. Exceptions: We will consider returns or exchanges in the following situations:

   • The product is damaged or defective.
   • You received the wrong product.

Return or Exchange Period

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [X] days of receiving the item. We may request photographic evidence of the damage or defect.

2. Wrong Product Received: If you receive the wrong product, please contact us within [X] days of receiving the item. We will arrange for a return and replacement.

How to Initiate a Return or Exchange

1. Contact Information: To initiate a return or exchange, please contact our customer support team at [goyalmotorstores1959@gmail.com]. Provide your order number, details of the issue, and any supporting images if applicable.

2. Major Issues: For major issues such as receiving the completely wrong product, please contact us directly to discuss the matter and arrange for a resolution.

Refund Processing Time

1. Refund Timeframe: Refunds for eligible orders will be processed within 7-15 business days after the issue is confirmed.

2. Exchange Processing Time: Exchanges will be processed within 7-15 business days after we receive the returned products.

Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

Email: [goyalmotorstores1959@gmail.com]

Changes to Cancellation and Refund Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be revised accordingly.